The IT & the ITES sector has been playing a very important role in the Indian economy. The IT and ITES sector has significant contribution to Indian economic growth, its role in providing employment and its share of GDP has been on the rise. IT & ITES sector offers employment mostly to educated, technically qualified talented persons. The young HR talent is drawn from fresh graduates of technical institutions in India. For this purpose, IT & ITES sector goes on campus placement drives to major engineering colleges and technical universities all over the country. The IT companies compete with one another for selecting the best possible talents. The technically talented persons are given training in the IT & ITES sector and the selected human resources are developed so as to provide operational excellence. Every company in the IT-ITES sector aims at maximizing operating margins.
In the process, the companies are facing an unenviable task of talent retention. The present research is on ‘The Operational Excellence and operating margins in IT and ITES sector with reference to talent management’ in India.